What we expect from you as a patient:

• To adhere to practice policy when making and keeping appointments.
• Be on time for your appointment.
• Notify the reception staff as soon as possible if you cannot make an appointment.
• Treat GPs and staff with respect – we do not tolerate violent or abusive behaviour.
• Advise the receptionist of any change of address/telephone numbers.
• Work in partnership with us to achieve the best possible use our services.

What you should expect from us as:

• We will maintain your right to privacy and treat your medical and personal details as confidential.
• Deal with you in a respectful and efficient manner at all times.
• To give you a full and clear explanation on matters concerning your health and medical treatment within a reasonable timeframe if you request this.
• Access to your medical records as defined by current legislation under the Data Protection Act 1998.
• We will notify you of changes concerning the day to day functioning of the practice through posters, the practice leaflet, newsletters and our website.
• All health care professionals who are directly involved with your medical care have undergone appropriate/relevant training and updating and hold the statutory qualifications.