Acceptable Behaviour

Patients’ Charter

What we expect from you as a patient:

  • To adhere to practice policy when making and keeping appointments.
  • Be on time for your appointment.
  • Notify the reception staff as soon as possible if you cannot make an appointment.
  • Treat GPs and staff with respect – we do not tolerate violent or abusive behaviour.
  • Advise the receptionist of any change of address/telephone numbers.
  • Work in partnership with us to achieve the best possible use our services.

What you should expect from us as:


  • We will maintain your right to privacy and treat your medical and personal details as confidential.
  • Deal with you in a respectful and efficient manner at all times.
  • To give you a full and clear explanation on matters concerning your health and medical treatment within a reasonable timeframe if you request this.
  • Access to your medical records as defined by current legislation under the Data Protection Act 1998.
  • We will notify you of changes concerning the day to day functioning of the practice through posters, the practice leaflet, newsletters and our website.
  • All health care professionals who are directly involved with your medical care have undergone appropriate/relevant training and updating and hold the statutory qualifications.