You will still be able to pre-book routine clinic appointments in advance by contacting the Surgery or online via “Patient Access” (registration required) . However, if you wish to see a GP or another member of our Acute Care Clinical Team you can either complete the online enquiry tool “Ask my GP” or call the Surgery on 01454 616767 on the day you wish to be seen. Our reception team will ask for you to give a brief description of your symptoms and advise you that the GP will give you a call back within a couple of hours. The GP may be able to deal with your issue over the phone or may ask you to come into the Surgery for a face to face consultation later that day.
Pre-Booking of appointments:
We release the majority of our Nurse and Routine Clinic appointments for pre-booking up to four weeks in advance as we realise that often patients want to pre-book an appointment. The number of appointments available for pre-booking varies from week to week depending on the number of clinicians available. Please note that we cannot guarantee that a pre-bookable appointment will be available with a specific nurse of your choice.
Please note that between 8.00-10.00am the 8 telephone lines into the practice are extremely busy but with the new appointment system and the use of our online tool “Ask my GP” there is no need to ring as soon as the lines are open. You can complete “Ask my GP” 24/7 and you will get a telephone call within an hour of the Practice opening or from the time of your enquiry, whichever is the earliest. For general queries please call us after 10.00am when our lines are quieter.
If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10am. Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.
The Doctors and Nurses at Concord Medical Centre are aware that, as a patient, you can sometimes feel vulnerable. Whenever an intimate examination is carried out, it is our policy to provide a chaperone in the Doctor’s room.
If you feel you will need a chaperone then please feel free to make this known when you book your appointment. The chaperone will usually be one of our Practice Nurses, but if one is not available, it will be an experienced member of our reception staff.
If you feel you have a problem or query which can be dealt with over the phone and would prefer not to have to come into the surgery, you can request a telephone consultation. The receptionists will take your number and we would be happy to return your phone call. If we feel it is not safe to deal with your problem on the phone they will always arrange for you to come into the surgery.
- Things which can be dealt with by the doctors over the phone:
- Advice about treating minor illnesses
- Queries about hospital appointments
- Queries about forms and sick notes
- Advice on medication (try our pharmacist for expert advice on 01454 201961)
- ‘Morning after’ contraception
Home visits are offered to those who are acutely or chronically housebound. If you should request a medical assessment at home your GP or nurse will usually phone you to assess whether visiting you at home is the most appropriate way of managing your problem.
It is better for you visit the doctor:
The GP surgery is specially designed to enable your doctor to make the best assessment of you they can. Poor lighting, beds at the wrong height and lack of access to medical instruments and tests make a home assessment second best to one in the surgery. It is therefore in your best medical interests to attend the surgery if you can whenever you or someone you care for needs to see the doctor.