Concord Medical Centre always tries to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. Speak to whomever you feel most comfortable – your GP, our practice manager or our reception staff will be happy to help. In the majority of cases, concerns can be resolved quite easily.

However, if you feel we have not dealt with the issues you have raised as you would wish, you can call or write to the Centre Manager, Dawn McCaffrey.

Full details of your complaint will be taken and a full investigation will be initiated.

You will receive an acknowledgement letter within 2 working days and we will endeavour to answer your queries within 10 working days.

We also welcome your comments and praise for our staff.

For more information, please see the document below or download our complaints form.

You may also like to visit The NHS Complaints Advocacy Website