When we are closed

Out of Hours & Emergency Care

Out of Hours & Emergency Care

Emergency Care

If someone is very seriously ill with a life-threatening condition, call 999. Emergency services are very busy. They should only be used in very serious or life-threatening situations such as choking, chest pain, blacking out, blood loss or if someone is unconscious.

Your nearest A&E is located at Southmeads Hospital Bristol and provides immediate emergency care for people who are seriously ill or are badly injured.

Unless you need emergency medical attention, it is best not to go to your local A&E department. A&E doctors and nurses are specifically trained to deal with serious medical cases, not general or minor ailments. See below for more information of alternative services to choose.

Urgent Care

An urgent care need is one that requires fast medical attention but is not a life-threatening emergency. If you think you may need urgent care, call 111 or our surgery on 01454 616767.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. You should call 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

When the surgery is closed and you call our number, your call will be automatically re-directed to the out of hours service. The clinicians there can give you advice and arrange an urgent appointment if you need one.


Minor Injuries

NHS Walk-in Centres offer fast and convenient access to health advice, information and first aid and you can walk in, without an appointment, seven days a week.

Minor Injury Units can treat injuries such as cuts and grazes, broken bones, minor burns and scalds, bites and stings, strains and sprains, minor head injuries, and minor eye or ear problems.

It is staffed by emergency nurse practitioners and most patients are treated within two hours of arrival.

Yate West Gate Centre:

21 West Walk

Yate Shopping Centre


BS34 4AX

(Next door to the library)

Tel: 01454 315355

Open Monday to Friday:

8.30am – 7.30pm 

Open Saturday & Sunday:

10.00am – 2.00pm


Southmead Minor Injuries Unit:

Gate 35, Level 0

Brunel building

Southmead Hospital

Southmead Road



BS10 5NB

Tel: 0117 414 5100 or 0117 414 5101

Open 24 hours 7 days a week including bank holidays