Prescriptions

How to order a repeat prescription

You can get a prescription online. Use NHS App to order a repeat prescription. You will need to choose a pharmacy to prepare your prescription and collect your medication from.

You will also need:

• An online account
• The name of the medication and dosage

Alternatively you can complete our online repeat prescription form

To make sure we prescribe repeat medicines safely, we cannot process requests over the phone.

If you are unable to use the above online methods and find it difficult to attend the surgery to request in person, please get in touch and we will try to accommodate your requirements.

Nominating a pharmacy

When you order a repeat prescription online, you will have to nominate a pharmacy to prepare your prescription and for you to pick it up from.

You can nominate a pharmacy by using the NHS App or logging into the NHS website using a web browser. A high street pharmacy is where you collect your prescriptions in person. If you have chosen an online-only pharmacy, then they will send your prescription in the post.

If you order your prescription online:

• You will no longer need to collect paper prescriptions from our surgery
• Your nominated pharmacy will have your prescriptions ready to collect until you change or remove them.

For more information about nominating a pharmacy, visit the Nominating a Pharmacy page on the NHS website.

Your local pharmacy's details

This is the local pharmacy we use at Concord Medical Centre.

Concord Pharmacy opening times

Day	Opening hours
Monday	8:30am to 6:30pm
Tuesday	8:30am to 6:30pm
Wednesday	8:30am to 6:30pm
Thursday	8:30am to 6:30pm
Friday	8:30am to 6:30pm
Saturday	8:30am to 12:30pm
Sunday	Closed

How your pharmacy can help

Pharmacists are qualified healthcare professionals who can help you with minor health concerns. They can offer medical advice and over-the-counter medicines for minor illnesses like coughs, colds, tummy problems and aches and pains.

For symptoms that are more serious, we suggest visiting your GP or nurse. You can book an appointment by going to our Appointments page.

Prescription charges

The NHS prescription charges apply to England only. These are:

• Prescription (per item): £9.65
• 12-month prepayment certificate (PPC): £111.60
• 3-month PPC: £31.25.

The Government provides help for those who have difficulty paying NHS prescriptions. You can find out more about whether you’re entitled to support from the Government on the NHS Prescription Charges page on the NHS website.

More information and advice about NHS England prescription charges are on the Who can get free prescription page on the NHS website.

Questions about your prescription

We are available to help with any problems about your prescription. Contact us if you are having problems with:

• Ordering repeat prescriptions
• Your pharmacy
• Out of stock items
• General concerns about your medication.

You can contact us by emailing the surgery at bnssg.concordmedicalcentre@nhs.net.

Or call us on 01454 616767.

You can also find more information about prescriptions on the Prescriptions and pharmacies page on the NHS website.

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at your GP surgery
• at any pharmacy that accepts repeat prescriptions